Glossary / SaaS Product & Business Metrics
A customer satisfaction metric based on how likely users are to recommend your product on a 0 to 10 scale. Promoters minus detractors gives the final score.
Definition
A customer satisfaction metric based on how likely users are to recommend your product on a 0 to 10 scale. Promoters minus detractors gives the final score.
NPS is a fast signal for whether customers like the product enough to advocate for it.
More terms
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